Terms and conditions
These terms cover TheGamerFix repair service, customer account access, and the transactional SMS program.
Repair estimates
We diagnose your device and provide an estimate before paid repair work proceeds. If you decline a quote or we cannot repair the device, you do not pay for the repair attempt.
Shipping and invoices
Mail-in customers using their own packaging receive a prepaid customer-to-shop label when the address and shipping policy qualify. A Safe Ship kit includes protective packaging plus a prepaid bill-on-scan return label for sending the console to us. Completed repairs ship back free unless return shipping or another special arrangement is due.
SMS program terms
Program description
TheGamerFix SMS messages are transactional service messages from TheGamerFix, operated by Tabesh Corp, about verification codes, repair requests, quotes, order status, shipping updates, payment or invoice notices, and repair photo links.
Frequency and rates
Message frequency varies by repair activity and account use. Message and data rates may apply. Consent to SMS is not a condition of purchase or repair service.
Opt out and help
Reply STOP to opt out. Reply HELP for a one-time support notice. SMS replies are not monitored. For support, log in at https://thegamerfix.com/login or email support@thegamerfix.com for an automatic channel guide.
Delivery
Wireless carriers are not liable for delayed or undelivered messages. We may send links related to repair status, invoices, shipping, repair photos, account access, or support.
Privacy
Our Privacy Policy explains how we use repair, account, and SMS consent information.
Customer care
For help, email support@thegamerfix.com or visit Support.