Terms and conditions

These terms cover TheGamerFix repair service, customer account access, and the transactional SMS program.

TheGamerFix repair service terms

Repair estimates We diagnose your device and provide a price before paid repair work proceeds. If you decline repair or we cannot repair the device, you do not pay for the repair attempt.

Shipping and invoices Mail-in customers may use their own packaging or purchase a Safe Ship kit when the verified address and shipping policy qualify. If you decline repair and want your console returned, you pay shipping to our shop and back to you, plus any required replacement-packaging charge. Diagnosis is free. Applicable charges are shown in your quote before approval and payment.

Customer choices Repair and paid return are not confirmed until payment succeeds. Choosing Leave it with TheGamerFix records direct customer relinquishment without payment. The custody policy applies if no post-diagnosis outcome is completed within the accepted period.

SMS program Transactional messages may concern repair status, invoices, shipping, repair photos, account access, or support. Message frequency varies; message and data rates may apply. Consent to SMS is not a condition of purchase or repair service. Reply STOP to opt out or HELP for support instructions.

Warranty and return policy

The Warranty and return policy forms part of these terms. The policy version included in your mail-in agreement applies to your repair.

Unauthorized shipments

You may send only the console identified in your repair request, any accessories we expressly approve, and appropriate packaging and repair documentation. Sending other items or using our shipping label for any other purpose is prohibited. You agree to reimburse TheGamerFix for reasonable, documented costs directly caused by violating this restriction, including shipping, necessary repackaging, and additional handling or storage, to the extent permitted by law and without duplicating charges already paid. We may refuse service for unauthorized shipments.

SMS program terms

Program description

TheGamerFix SMS messages are transactional service messages from TheGamerFix, operated by Tabesh Corp, about verification codes, repair requests, quotes, order status, shipping updates, payment or invoice notices, and repair photo links.

Frequency and rates

Message frequency varies by repair activity and account use. Message and data rates may apply. Consent to SMS is not a condition of purchase or repair service.

Opt out and help

Reply STOP to opt out. Reply HELP for a one-time support notice. SMS replies are not monitored. For support, log in at thegamerfix.com/login or email support@thegamerfix.com for an automatic channel guide.

Delivery

Wireless carriers are not liable for delayed or undelivered messages. We may send links related to repair status, invoices, shipping, repair photos, account access, or support.

Privacy policy

Our Privacy policy explains how we use repair, account, and SMS consent information.

Customer care

For help, email support@thegamerfix.com or visit Support.